‘Returns & Refund’ is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page.
Products can be returned within 5 days from the date of delivery. Payment Refunds are applicable only in case of damaged products or delivery of incorrect size (size other than that ordered. Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. However, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny.
Note : Products may only be accepted for return under the case that the product delivered is incorrect in the terms mentioned above, strictly in a recorded video. Failing which, the return and refund would not be accepted and initiated.
An easy cancellation process is available for all our esteemed customers only. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded. Please note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests.
Your refund will be initiated by us within 5 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited in the account, used for order payment, between 7-10 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
- For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash On Delivery (COD) orders, refund will be done through NEFT.
- Fabdez reserves the right for retaining shipping charges in case to case basis and you will be agreeing on same.